Terms and conditions
1. Field of application
1.1 These terms and conditions (hereafter These terms) explain the relationship between the Customer and Vuuh and apply to all agreements.
1.2 These terms address the services being provided by Vuuh through the domain www.vuuh.com and its subdomains.
1.3 Vuuh offers handling, transformation, and distribution of data between suppliers and retailers of fashion, jewelry, interior and accessory items through an online platform (The Platform). Based on the supplier’s original data, Vuuh transforms the data so it can be distributed and/or integrated into the formats or systems that their retailers require. Vuuh also offers access to integrations between the supplier and Vuuh, as well as between Vuuh and the retailer.
1.4 Vuuh strives to ensure that the integrations between the suppliers’ data and the retailer is always fully functional. However, the Customer is not entitled to demand additions, changes or creation of integration options unless this was specifically agreed upon with Vuuh. Vuuh is not responsible for errors or defects during the Customer’s use of integrations made by Vuuh.
1.5 Data which was provided by the suppliers, as well as potential translations or transformations of individual data-points from the supplier to the retailer is managed by the Customer according to the guidelines specified by the retailers. Vuuh has no responsibility for this.
The quality of the data which is being distributed from the supplier to the retailer is handled by the supplier, while the data is handled by the retailer when the data is accessed. It is clarified that Vuuh merely conveys the data in question and facilitates changes on the Customer’s behalf and thus not bears any independent responsibility towards the Customer and/or the supplier/retailer should the data provided be flawed. Therefore, the Customer and the supplier/retailer can’t make any financial claims against Vuuh as a result.
1.6 Vuuh reserves the right to at any time and at its own discretion, to change, suspend, or cancel access to The Platform. However, changes to the terms will at the earliest take place after a notice of the same length as the Customer’s notice of termination or with prior agreement with the Customer.
1.7 Termination can take place according to the agreed terms between the parties according to the subscription agreement. Termination by the Customer must happen through a written notice by e-mail to support@vuuh.com
If the agreement is terminated, Vuuh will deliver the agreed services until the expiration of the agreement. Afterwards the Customer’s access to The Platform will be closed and the data will no longer be accessible to the Customer. Data which was previously delivered to Vuuh during the agreement period, will remain on The Platform, as it might be used by the Customers partners.
1.8 Regarding invoicing, Vuuh will send an invoice to the Customer. If the Customer wants certain information to be utilized on the invoice, such as a requisition number, agreement number, or another form of identification, this has to be stated during the conclusion of the agreement. Payment terms are 8 days after the invoice was received unless anything else was agreed in the subscription agreement.
1.9 In case of late payment, Vuuh will forward a reminder and reserves the right to charge a reminder fee of DKK 100. If the invoice + any fees are not paid no later than 8 days after this reminder, Vuuh reserves the right to close the access to The Platform until the invoice is paid.
1.10 Vuuh only deals with business customers and after the Customer has accepted the offer through e-mail, the technicians of Vuuh will establish the access to the customer’s account. The Customer therefore has no right of withdrawal after the agreement has been accepted.
1.11 In the case of dissatisfaction with the subscription, the Customer can contact Vuuh at support@vuuh.com or through the main number at Vuuh.
2. Registration and the use of account(s)
2.1 The access to The Platform is subject to prior registration by the Customer. The data which was requested by Vuuh and provided by the Customer has to be correct, updated and true.
2.2 When the Customer is registered, the Customer is always responsible for storing the account information (username and password). The Customer is responsible for potential damage or losses as a result of abuse, awarding, publication or loss of accounts which is due to the Customers failure to responsibly store their account information.
2.3 The Customer’s access is personal and cannot be shared. Every access to The Platform, made using the Customer’s access, is considered to be done by the Customer itself.
3. Rules of the platform
3.1 The Customer has to use The Platform in compliance with the current law as well as these terms. The Customer has to refrain from using Vuuh for activities or purposes that can be considered illegal or punishable.
Furthermore, it is not allowed for the Customer to:
∙ Reproduce, distribute, or transmit data or content from The Platform to third parties, unless it has happened in agreement with Vuuh.
∙ Share content with parties who may constitute a violation of intellectual property rights, including patents, design rights, trademarks, copyrights, or rights in accordance with the principles of marketing law.
∙ Transfer or give third parties any form of information, elements, or content which could be considered a violation of privacy or data protection laws.
4. Links, content, or data
4.1 The service can contain links, content, data, folders, and pictures which makes it possible for the Customer to access third-party websites and portals. Vuuh is not responsible for the linked or associated content delivered through the attached third-party websites and portals. Vuuh cannot be held responsible for damage caused by the Customer or any third party based on content from third-party websites or portals which could be accessed through The Platform or the content extracted from it.
4.2 If the Customer believes that associated content contains illegal, inappropriate, or inaccurate content, the Customer has to inform Vuuh. In such circumstances, Vuuh will remove the content as soon as possible in the case of illegal, inappropriate, or inaccurate content.
4.3 Vuuh strives to deliver accurate data for use on The Platform. However, this cannot be guaranteed, as data included in Vuuh may be erroneous or in some cases incorrect. If the Customer becomes aware that there is any incorrect data on The Platform, the Customer must notify support@vuuh.com so that Vuuh can rectify it as soon as possible.
4.4 Vuuh is not responsible for the Customer’s use of the data provided by Vuuh, including if the Customer, for example, automatically bases its own prices and product information on data provided by Vuuh, regardless of whether this data is correct or erroneous.
The quality of data obtained via Vuuh is high, but Vuuh recommends that the Customer ensures quality control and warning mechanisms that limit the risk of error.
4.5 Vuuh strives for an uptime on The Platform of 99%. However, Vuuh cannot be made responsible for consequences if The Platform is not available during the expected uptime, unless it is due to intent on the part of Vuuh.
If The Platform is not available for more than 24 hours, no subscription fee will be charged from this time and until the platform is available again.
4.6 Vuuh has the right to use and display the logo and name of the Customer and their associated brands, which may be used for marketing purposes as long as the agreement runs.
5. Privacy policy and confidentiality
5.1 Vuuh only processes the personal information that is necessary in order to be able to provide the service to the Customer.
5.2 The personal information is registered with Vuuh and stored for as long as necessary, after which the information is deleted.
The Customer has the right to be informed of what information Vuuh processes about the Customer and their users. If the Customer believes that the information is inaccurate, the Customer has the right to have it corrected.
In some cases, Vuuh has a duty to delete personal data if the Customer requests it. It can e.g., be if the Customer’s personal data is no longer necessary in relation to the purpose for which Vuuh was to use it.
The Customer may also contact Vuuh if the Customer believes that the Customer’s personal data is being processed in violation of the law. Vuuh can be contacted at: support@vuuh.com
5.3 Vuuh declares that all customer-specific data, information, and other knowledge about the company is treated in the strictest confidence.
All employees at Vuuh sign a confidentiality agreement, which also applies after the employment ends.
6. Force Majeure
Neither Party shall be held responsible for any failure or delay in the performance of any of its obligations under this Agreement due to events beyond its reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, epidemic, pandemic, strikes, lockouts, cyber-attacks, breakdown of communication facilities, or governmental restrictions (hereinafter referred to as a “Force Majeure Event”). Upon occurrence of any Force Majeure Event, the affected Party shall promptly notify the other Party, stating the nature of the event, its anticipated duration, and any action being taken to avoid or minimize its effect. The performance of the affected Party’s obligations shall be suspended for the duration of the Force Majeure Event without liability for non-performance. The Parties shall make all reasonable efforts to find a solution by which the obligations under this Agreement may be performed despite the Force Majeure Event.
7. Choice of law and place of jurisdiction
All agreements between Customers and Vuuh are subject to Danish law and any disputes between the parties that cannot be resolved amicably must be brought before the court in Aarhus, Denmark as an agreed venue.
Terms and conditions
1. Field of application
1.1 These terms and conditions (hereafter These terms) explain the relationship between the Customer and Vuuh and apply to all agreements.
1.2 These terms address the services being provided by Vuuh through the domain www.vuuh.com and its subdomains.
1.3 Vuuh offers handling, transformation, and distribution of data between suppliers and retailers of fashion, jewelry, interior and accessory items through an online platform (The Platform). Based on the supplier’s original data, Vuuh transforms the data so it can be distributed and/or integrated into the formats or systems that their retailers require. Vuuh also offers access to integrations between the supplier and Vuuh, as well as between Vuuh and the retailer.
1.4 Vuuh strives to ensure that the integrations between the suppliers’ data and the retailer is always fully functional. However, the Customer is not entitled to demand additions, changes or creation of integration options unless this was specifically agreed upon with Vuuh. Vuuh is not responsible for errors or defects during the Customer’s use of integrations made by Vuuh.
1.5 Data which was provided by the suppliers, as well as potential translations or transformations of individual data-points from the supplier to the retailer is managed by the Customer according to the guidelines specified by the retailers. Vuuh has no responsibility for this.
The quality of the data which is being distributed from the supplier to the retailer is handled by the supplier, while the data is handled by the retailer when the data is accessed. It is clarified that Vuuh merely conveys the data in question and facilitates changes on the Customer’s behalf and thus not bears any independent responsibility towards the Customer and/or the supplier/retailer should the data provided be flawed. Therefore, the Customer and the supplier/retailer can’t make any financial claims against Vuuh as a result.
1.6 Vuuh reserves the right to at any time and at its own discretion, to change, suspend, or cancel access to The Platform. However, changes to the terms will at the earliest take place after a notice of the same length as the Customer’s notice of termination or with prior agreement with the Customer.
1.7 Termination can take place according to the agreed terms between the parties according to the subscription agreement. Termination by the Customer must happen through a written notice by e-mail to support@vuuh.com
If the agreement is terminated, Vuuh will deliver the agreed services until the expiration of the agreement. Afterwards the Customer’s access to The Platform will be closed and the data will no longer be accessible to the Customer. Data which was previously delivered to Vuuh during the agreement period, will remain on The Platform, as it might be used by the Customers partners.
1.8 Regarding invoicing, Vuuh will send an invoice to the Customer. If the Customer wants certain information to be utilized on the invoice, such as a requisition number, agreement number, or another form of identification, this has to be stated during the conclusion of the agreement. Payment terms are 8 days after the invoice was received unless anything else was agreed in the subscription agreement.
1.9 In case of late payment, Vuuh will forward a reminder and reserves the right to charge a reminder fee of DKK 100. If the invoice + any fees are not paid no later than 8 days after this reminder, Vuuh reserves the right to close the access to The Platform until the invoice is paid.
1.10 Vuuh only deals with business customers and after the Customer has accepted the offer through e-mail, the technicians of Vuuh will establish the access to the customer’s account. The Customer therefore has no right of withdrawal after the agreement has been accepted.
1.11 In the case of dissatisfaction with the subscription, the Customer can contact Vuuh at support@vuuh.com or through the main number at Vuuh.
2. Registration and the use of account(s)
2.1 The access to The Platform is subject to prior registration by the Customer. The data which was requested by Vuuh and provided by the Customer has to be correct, updated and true.
2.2 When the Customer is registered, the Customer is always responsible for storing the account information (username and password). The Customer is responsible for potential damage or losses as a result of abuse, awarding, publication or loss of accounts which is due to the Customers failure to responsibly store their account information.
2.3 The Customer’s access is personal and cannot be shared. Every access to The Platform, made using the Customer’s access, is considered to be done by the Customer itself.
3. Rules of the platform
3.1 The Customer has to use The Platform in compliance with the current law as well as these terms. The Customer has to refrain from using Vuuh for activities or purposes that can be considered illegal or punishable.
Furthermore, it is not allowed for the Customer to:
∙ Reproduce, distribute, or transmit data or content from The Platform to third parties, unless it has happened in agreement with Vuuh.
∙ Share content with parties who may constitute a violation of intellectual property rights, including patents, design rights, trademarks, copyrights, or rights in accordance with the principles of marketing law.
∙ Transfer or give third parties any form of information, elements, or content which could be considered a violation of privacy or data protection laws.
4. Links, content, or data
4.1 The service can contain links, content, data, folders, and pictures which makes it possible for the Customer to access third-party websites and portals. Vuuh is not responsible for the linked or associated content delivered through the attached third-party websites and portals. Vuuh cannot be held responsible for damage caused by the Customer or any third party based on content from third-party websites or portals which could be accessed through The Platform or the content extracted from it.
4.2 If the Customer believes that associated content contains illegal, inappropriate, or inaccurate content, the Customer has to inform Vuuh. In such circumstances, Vuuh will remove the content as soon as possible in the case of illegal, inappropriate, or inaccurate content.
4.3 Vuuh strives to deliver accurate data for use on The Platform. However, this cannot be guaranteed, as data included in Vuuh may be erroneous or in some cases incorrect. If the Customer becomes aware that there is any incorrect data on The Platform, the Customer must notify support@vuuh.com so that Vuuh can rectify it as soon as possible.
4.4 Vuuh is not responsible for the Customer’s use of the data provided by Vuuh, including if the Customer, for example, automatically bases its own prices and product information on data provided by Vuuh, regardless of whether this data is correct or erroneous.
The quality of data obtained via Vuuh is high, but Vuuh recommends that the Customer ensures quality control and warning mechanisms that limit the risk of error.
4.5 Vuuh strives for an uptime on The Platform of 99%. However, Vuuh cannot be made responsible for consequences if The Platform is not available during the expected uptime, unless it is due to intent on the part of Vuuh.
If The Platform is not available for more than 24 hours, no subscription fee will be charged from this time and until the platform is available again.
4.6 Vuuh has the right to use and display the logo and name of the Customer and their associated brands, which may be used for marketing purposes as long as the agreement runs.
5. Privacy policy and confidentiality
5.1 Vuuh only processes the personal information that is necessary in order to be able to provide the service to the Customer.
5.2 The personal information is registered with Vuuh and stored for as long as necessary, after which the information is deleted.
The Customer has the right to be informed of what information Vuuh processes about the Customer and their users. If the Customer believes that the information is inaccurate, the Customer has the right to have it corrected.
In some cases, Vuuh has a duty to delete personal data if the Customer requests it. It can e.g., be if the Customer’s personal data is no longer necessary in relation to the purpose for which Vuuh was to use it.
The Customer may also contact Vuuh if the Customer believes that the Customer’s personal data is being processed in violation of the law. Vuuh can be contacted at: support@vuuh.com
5.3 Vuuh declares that all customer-specific data, information, and other knowledge about the company is treated in the strictest confidence.
All employees at Vuuh sign a confidentiality agreement, which also applies after the employment ends.
6. Force Majeure
Neither Party shall be held responsible for any failure or delay in the performance of any of its obligations under this Agreement due to events beyond its reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, epidemic, pandemic, strikes, lockouts, cyber-attacks, breakdown of communication facilities, or governmental restrictions (hereinafter referred to as a “Force Majeure Event”). Upon occurrence of any Force Majeure Event, the affected Party shall promptly notify the other Party, stating the nature of the event, its anticipated duration, and any action being taken to avoid or minimize its effect. The performance of the affected Party’s obligations shall be suspended for the duration of the Force Majeure Event without liability for non-performance. The Parties shall make all reasonable efforts to find a solution by which the obligations under this Agreement may be performed despite the Force Majeure Event.
7. Choice of law and place of jurisdiction
All agreements between Customers and Vuuh are subject to Danish law and any disputes between the parties that cannot be resolved amicably must be brought before the court in Aarhus, Denmark as an agreed venue.